When11:00 am to 2:00 pm, April 23, 2018 – April 27, 2018
LocationStanford Hospital, Ground Floor Atrium
300 Pasteur Drive, Palo Alto, CA 94304
C-I-CARE Patient Experience Week Fair is an annual event to celebrate healthcare team members impacting the patient experience everyday.
Fair highlights include:
– Photo booth
– Trivia contest
– Activity tables
– Chances to win great prizes
CCARE will be at the Fair on Monday, April 23rd. Stop by our table to learn more about what we do and how to support us.
C-I-CARE is a framework for structuring best practice communications and developing relationship based care approaches with patients. C-I-CARE outlines key interactions and suggests key prompts (“words that work”) that can help Stanford Health Care (SHC) team members:
Connect with people by calling them their proper name, or the name they prefer (Mr., Ms., Dr.)
Introduce yourself and your role
Communicate what you are going to do, how long it will take, and how it will impact the patient
Ask permission before entering a room, examining a patient, or undertaking an activity
Respond to patient questions or requests promptly; anticipate patient needs
Exit courteously with an explanation of what will come next
To learn more about C-I-CARE, click here.