Written by Suzanne Bohan.
Facebook wants to grow more heart.
The social media giant copes with a flood of complaints about objectionable photos, bullying hateful comments and other postings.
The company doesn’t release data on complaints, but it is a “huge volume,” said Travis Bright, a product manager for site integrity.
The online social network that counts more than 800 million online users worldwide wants to put the brakes on conflicts and promote positive exchanges.
“We want you to have real friendships and build real community,” Bright said.
Last week, Facebook invited national experts to its Palo Alto campus to share the science behind compassion and altruism. In the audience, engineers listened intently to ideas about humanizing interactions.
Humans are hard-wired for compassionate behavior and receive physiological boosts from feel-good neurotransmitters such as oxytocin and dopamine when they deploy their better nature, said researchers from a Stanford University compassion institute and UC Berkeley’s Greater Good Science Center.
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