Written by Emma Seppala.
Giving feedback may be one of the most difficult challenges a manager faces. On the one hand, you have to be honest; on the other hand, you don’t want to alienate your employee. You tread a fine line between maintaining cordiality and successfully getting your point across.
A positive workplace culture is essential for employee engagement and productivity. Empathy at work creates psychological safety, which research by Amy Edmondson of Harvard demonstrates is created when managers are inclusive and humble and encourage their staff to speak up or ask for help. Psychological safety improves learning and performance outcomes. More important, feeling safe in the workplace helps encourage the spirit of experimentation that’s so critical for innovation.
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